Last week the hard drive in our home computer crashed. Big time head crash with screeching noises and everything. So I called hp support - my computer is 13 months into a 12 month warranty, so hp isn't interested.
OK, the drive is a Seagate. If I had bought the drive and installed it myself, it would have come with a 5 year warranty, so I figured I'm in OK shape. I call Seagate, and nope, the drive came with the computer, Seagate won't support it, and they tell me I have to talk to hp.
To make a long story short (and believe me, I could weave a novel-length tale out of what I've gone through the past week), I'm screwed.
So I went to Best Buy and bought a new 320GB Western Digital drive. I installed it, booted their installation disk, and guess what? Thanks to hp's amazing hardware, the install tools won't see my mouse (did I mention I had the same problem with the Seagate diagnostic tools?), and without a mouse I can't partition the drive into one large partition. I figured how to work my way around that problem, installed Windows, and it no longer sees my NIC, so no network.
Between the troubles my mom had with her Compaq (AKA hp) laptop, this mess, and the offshore support staff - I'm through with hp. Will never buy an hp product again (and I was on the cusp of getting one of their network storage devices, whew, dodged that bullet).
AND YOU SHOULD NEVER EVER BUY FROM HEWLETT-PACKARD EITHER.
So there.
For other's opinions, you can google hp sucks
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